Returns & Exchanges

At Welcome to Brownie, we want you to love your new fashion finds, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items with original tags. Please ensure all garments are in their original condition to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Drop Off Your Shipment

  Take your package to any authorized courier drop-off point and be sure to keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5 to 7 business days.